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Authentic
We source directly from the best, and every item gets a thorough inspection. Authenticity guaranteed, or 10x your money back!
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Shipping
We ship nationwide thru Grab, Lalamove and LBC
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Payment
We accept Bank Transfers, Mobile Banking, and all major Credit Cards with minimal transaction fee for your convenience.
Frequently asked questions
Trust and Transparency
How to order?
We're excited to help you get your hands on the items you love! Here's a quick guide on how to order:
1. Browse and Select:
Explore our website or social media to find the items you're interested in.
Check availability and size options.
2. Add to Cart:
Click the "Add to Cart" button for each item you want to purchase.
Review your cart to ensure everything is correct.
3. Pre-Orders (50% Deposit):
For pre-order items, a 50% deposit is required to secure your pair.
The other half of the payment is due when the goods arrive at our warehouse or before they're shipped. You can also choose to pay the remaining amount in cash on delivery, but only through LBC
4. Proceed to Checkout:
Click the "Proceed to Checkout" button when you're ready.
5. Provide Information:
Enter your shipping and billing information accurately.
Double-check your email address for order confirmations.
6. Choose Payment Method:
Select your preferred payment method (credit card, Bank Transfer, Mobile Banking, etc.).
Ensure your payment information is correct.
7. Review and Confirm:
Carefully review your order details, including items, quantities, prices, shipping address, and payment method.
Check any applicable terms and conditions.
Click "Confirm Order" to complete the process.
8. Order Confirmation:
You'll receive an email confirmation with your order details and estimated delivery timeframe.
9. Track Your Order:
Track your order status through our website or by contacting customer service.
How do you ensure your items are authentic?
Direct sourcing: We only source our products from authorized retailers and distributors of the brands we carry. This means no replicas, counterfeits, or gray market goods make it through our doors.
Why Are Our Prices Lower Than the SRP?
We Get Great Deals: We partner with trusted retailers and official distributors to secure exclusive deals and bulk discounts. This allows us to offer significant savings compared to the standard SRP. Think of it as getting the same VIP treatment that big retailers enjoy!
We Share the Benefits: Our goal is to make authentic products accessible to everyone. By offering competitive prices, we want you to experience the joy of owning your favorite brands without breaking the bank. It's like having a friend who gets you the inside scoop on the best deals!
About Ordering Products with a 10-15 Business Days Estimated Time of Arrival (ETA)
We understand you might have questions about our delivery timelines, especially since most of our products are sourced from overseas. Here are some answers to address your concerns:
Why do my orders take 10-15 Business Days?
We source many of our products directly from official retailer overseas to offer you the best selection and competitive prices. While this ensures authenticity of the item, it also means your order needs to travel further, leading to a slightly longer wait.
Is the 10-15 Business Days guaranteed?
We strive to fulfill orders within the 10-15 Business Days timeframe, but unforeseen circumstances like customs delays can occasionally impact delivery times. We always communicate promptly if any unexpected delays occur.
Can I track my order?
Absolutely! Once your order arrives in manila, you'll receive an email with a tracking number (LBC). You can use this number to follow your package's journey on the courier's website.
What happens if my order takes longer than 10-15 Business Days?
If your order hasn't arrived within 3 weeks, please contact our customer service team at zuppaatoes@gmail.com. We'll investigate the issue and provide you with an update or alternative solution.
Do you offer faster shipping options?
Currently, we don't offer expedited shipping for overseas orders due to cost constraints. However, we're continually looking for ways to improve our delivery times and may introduce faster options in the future.
Why not just offer local stock?
While we stock some popular items locally for faster delivery, sourcing most products directly from their origin allows us to:
Offer a wider variety of unique and hard-to-find items.
Maintain competitive prices by cutting out additional middlemen.
Can I cancel my order if I'm not comfortable with the wait?
Sure, you can cancel your order before it ships without any penalty. Simply contact our customer service team as soon as possible.
Unexpected Stock Issues at Our Partner Retailer
We're reaching out to inform you about an unexpected situation with your recent order. Unfortunately, due to unforeseen stock limitations at our partner retailer, certain items within your order cannot be fulfilled at this time. We understand this is disappointing, and we sincerely apologize for any inconvenience it may cause.
Why wasn't my order fully fulfilled?
While we strive to maintain accurate inventory with our partner retailers, unexpected circumstances can sometimes lead to stock discrepancies. This can be due to a variety of reasons, such as:
Higher-than-expected demand: Sometimes, a product becomes unexpectedly popular at the retailer, and their stock runs out before they can replenish it.
Inventory discrepancies: Internal errors or miscalculations at the retailer can lead to inaccurate inventory data, resulting in unintentional overselling.
Supply chain disruptions: Similar to our own supply chain, disruptions at the partner retailer can impact their ability to receive new stock shipments.
Which items in my order are affected?
We have sent you a separate email highlighting the specific items within your order that are unavailable due to this stock issue. Please refer to that email for details.
What are my options?
We want to ensure you have choices that best suit your needs. Here are your options for the unavailable items:
Full refund: You can choose to receive a full refund for the unavailable items. We will process your refund promptly, and you will receive it within 2 to 3 Business days
Store credit: If you prefer, you can receive store credit for the value of the unavailable items. You can use this credit for any future purchase with us or at our partner retailer.
Waitlist option: If there's a specific item you're eager to get, you can choose to join a waitlist at our partner retailer. They will notify you as soon as the item becomes available again, and you'll have the first opportunity to purchase it.
Substitute item: In some cases, we may be able to offer you a similar item from our own inventory as a substitute. We will inform you of any available substitutes in your updated order email.
Will the rest of my order be shipped as planned?
The remaining items in your order that are not affected by the stock issue will be shipped as originally planned. You will receive a separate shipping confirmation email with tracking information once these items are dispatched.
How can I choose my preferred option?
To let us know your preferred option for the unavailable items, please reply to the email highlighting these items. You can also contact our customer service team at zuppaatoes@gmail.com if you have any questions or need further assistance.
How can I avoid this from happening in the future?
While unexpected stock issues can occur, there are a few things you can do to minimize the chances:
* Order early: Popular items are more likely to sell out quickly, so ordering early can help you secure your desired product.
* Subscribe to our newsletter: Stay updated on the latest product news and announcements, including potential stock limitations.
* Follow us on social media: We often share stock updates and product availability information on our social media channels.